Shipping policy
Effective Date: March 1, 2026
Last Updated: March 14, 2026
1. Introduction
Welcome to Venture Craft Co. ("Company," "we," "us," or "our").
This Shipping Policy outlines important information regarding order processing, shipping methods, delivery time frames, tracking, shipping issues, and related matters when you purchase products from our Website.
For the purposes of this policy, "Website" refers to venturecraftco.com and its associated subdomains and services.
2. Shipping Destinations
Countries We Ship To:
United States
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping (United States):
We offer free standard shipping on most orders within the United States. Certain oversized, heavy, or freight items may require an additional shipping charge. Where applicable, any such charges will be calculated and clearly displayed at checkout before the order is completed.
If expedited or specialty shipping options are available for your order, the applicable shipping charges will also be displayed at checkout before purchase.
4. Order Processing Time
Processing Time:
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping:
Standard Shipping: Typically arrives within 3–5 business days.
Notes:
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, seasonal demand, and other logistical issues.
Please note that delivery times begin after the order has been processed and shipped, not at the time the order is placed.
6. Shipping Methods and Carriers
We may use carriers such as USPS, UPS, FedEx, and various LTL freight carriers depending on the size, weight, destination, and delivery requirements of your order.
Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
Some shipments may include carrier or third-party insurance coverage against loss or damage during transit, where applicable.
7. Order Tracking
Tracking Information:
After your order has been shipped, you will receive an email containing:
-
Tracking Number
-
Carrier Name
-
Link to Track Your Package
How to Track Your Order:
Visit venturecraftco.com/track-order or the carrier's website.
Enter your tracking number to view the status and estimated delivery date.
Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your package is delayed beyond the estimated delivery time frame, please contact us at support@venturecraftco.com or +1 (888) 378-7869, so we can assist in reviewing the shipment status with the carrier.
Product Never Arrived:
If your order does not arrive within the estimated delivery time frame, please contact us. We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a replacement, refund, or other appropriate remedy.
Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:
-
Verify the shipping address provided.
-
Check with neighbors or building management.
-
Contact us for further assistance.
8.2 Damaged Packages
Reporting Damage:
If your package or item arrives damaged, please take clear photos of the damaged packaging and items and contact us within 14 days of delivery at support@venturecraftco.com.
Resolution:
We will review the issue and, if appropriate, arrange a replacement, refund, or other appropriate remedy.
8.3 Reporting Order Issues
If any item is missing from your order, if you receive an incorrect quantity, or if your shipment appears incomplete, please contact us within 14 days of delivery.
Documentation:
Please provide your order number and details of the issue. We may request photos where helpful to verify the problem.
Resolution:
We will investigate the issue and, if confirmed, will send the missing item(s), ship any omitted portion of the order, provide a replacement, or offer an appropriate refund.
9. Return and Refund Policy
Returns and refunds are governed by our Return and Refund Policy. For full details on return eligibility, return conditions, non-returnable items, return shipping costs, restocking fees, exchanges, and refund processing, please review our Return and Refund Policy at venturecraftco.com/policies/refund-policy.
10. Incorrect Address
Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
If a package is returned to us due to an incorrect address:
-
We will contact you to arrange reshipment.
-
Additional shipping charges may apply.
If a package is refused, undeliverable, or returned to us for reasons beyond our control, additional shipping and handling charges may apply.
Additional legal terms related to orders, delivery, and use of the Website are set forth in our Terms of Service.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in technology, legislation, or our operations. We encourage you to review this policy periodically. When we make updates, we will revise the "Last Updated" date at the top of this page.
12. Contact Information
If you have any questions about this Shipping Policy, please contact us using one of the methods below.
Email: support@venturecraftco.com
Phone: +1 (888) 378-7869
Contact Page: Contact Us
Thank you for shopping with Venture Craft Co.!
We appreciate your business and are committed to providing you with exceptional service.